Better Business Bureau

Infiniti of Orland Park is an Accredited Business with Better Business Bureau, an organization maintained by business firms of Northern Illinois for the protection of our customers, our employees and our business. Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses; because not all businesses meet eligibility standards. Infiniti of Orland Park is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

“Accreditation in the BBB is by invitation only” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards, and pass the review process are approved by our Board of Directors.”

As with all businesses that are Accredited by the BBB, Infiniti of Orland Park has committed to the BBB Code of Business Practices. The Code is a comprehensive set of policies, procedures and best practices on how businesses treat consumers.

To be accredited by BBB, our company affirmed that we would meet and abide by the following standards:

1. Be Trustworthy
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Be operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
2. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
5. In our relationship with BBB:
   • Meet all applicable standards within this Code of Business Practices.
   • Cooperate with BBB's activities and efforts to promote voluntary self-regulation within our industry.
   • Honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
   • Complete the required application and pay all monetary obligations to BBB in a timely manner.

2. Advertise Honestly
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Follow federal, state/provincial and local advertising laws.
2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
3. Adhere to applicable BBB industry codes of advertising.
4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
5. Use the BBB name and logos in accordance with BBB policy.
6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.

3. Tell The Truth
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
2. Ensure that any written materials are readily available, clear, accurate and complete.

4. Be Transparent:
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
2. Clearly disclose to you:
   • Direct and effective means to contact Infiniti of Orland Park.
   • Terms of any written contract.
   • Any guarantees or warranties accompanying a product.
   • Any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
   • Infiniti of Orland Park return/refund policy.
   • Any recurring commitment into which the customer may be entering, including information on how future billing will occur.
   • Total cost of the transaction, including tax, shipping and handling, and other related charges.
3. If selling products of providing services on Web sites or via other electronic means:
   • Provide any required product labeling information.
   • Disclose the nature and terms of shipping, including any known delays or shortages of stock.
   • Provide an opportunity to review and confirm the transaction before the sale is completed.
   • Provide a receipt summarizing the transaction after the purchase.

5. Honor Our Promises
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Fulfill contracts signed and agreements reached.
2. Honor representations by correcting mistakes as quickly as possible.

6. Be Responsive
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Promptly respond to all complaints forwarded by BBB by:
   1. Resolving the complaint directly with the complainant and notifying BBB, or
   2. Providing BBB with a response that BBB determines:
      • Is professional,
      • Addresses all of the issues raised by the complainant,
      • Includes appropriate evidence and documents supporting our position, and
      • Explains why any relief sought by the complainant cannot or should not be granted.
2. Make a good faith effort to resolve disputes, which includes meditation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

7. Safegaurd Your Privacy
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

1. Respect Privacy
   Businesses conducting e-commerce agree to disclose on their Web site the following:
   • What information they collect,
   • With whom it is shared,
   • How it can be corrected,
   • How it is secured,
   • How policy changes will be communicated, and;
   • How to address concerns over misuse of personal data.
2. Secure Sensitive Data
   If Infiniti of Orland Park collects sensitive data online(credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) we will ensure that it is transmitted via secure means. Our company will make our best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
3. Honor Customer Preferences
   Infiniti of Orland Park agrees to respect customer preferences regarding contract by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.

8. Embody Integrity
As a BBB-accredited business, you can trust Infiniti of Orland Park to:

• Avoid involvement, by our company or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.



BBB Accreditation...Makes Good Business Sense

Competitive Advantage BBB Accreditation enhances the ability to compete. It: Gives our company a high quality network to extend our relationships. Provides a way to call attention to unethical competitors. Provides resolution of complaints and claims. Provides empowerment by reviewing ads to ensure competitive advertising claims are accurate.

Value The BBB delivers value by: Creating trust. Accreditation with the BBB has long been synonymous with trust. Showing that our company demonstrates high business ethics, standards and practices. Exposing our accredited company to a larger target audience. It is the most efficient way to build instant awareness among a motivated and educated target audience.

Reputation Association with the BBB enhances our company's reputation by: Bringing us instant credibility. Accredited Businesses voluntarily adhere to ethical business standards and are held accountable to them. Demonstrating leadership in the marketplace by supporting fair and ethical practices. Increasing brand equity. Our accreditation, reinforces that we provide quality products and services.




About the Better Business Bureau: As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.