Customer Testimonials
Mike got me in got started, did my inspection let me know what I needed to take care of, I was in and out in a few hours
Murad was great. My service didn’t take long at all. It was actually done within an hour. The only thing I was not happy with was the fact that my vehicle was not washed after I was told it had been cleaned.
Although the outcome wasn't what I wanted it to be in regards to getting my car serviced under warranty, Murad was professional throughout the whole process and tried more than once to get the the service approved under warranty. The waiting area is nice and chilly in the hot summer days and coffee is available at the self serve area.
They were friendly, quick, and professional!
Service Advisor was great!!! The new location is a major step down in ambiance etc., feels like your at a Nissan dealership and NOT AN INFINITI dealership, which greatly takes away from the INFINITI ownership experience! I won’t be going back.
Mark & the guys in service are the best! No fuss, clear expectations and knowledgeable. I stopped going to INFINITI in Orland. I will definitely be back. Thanks guys!
Adam was great. He kept me informed about my car. He explained everything that was going to happen.
Speedy, excellent service. The staff were very friendly and accommodating. Thank you guises for your service!!!
I hate buying cars, as dealing with car salesmen is usually an unpleasant experience. However in this case I was pleasantly surprised, Sam my car salesman had the car I wanted to test drive ready for me. After my test drive, I knew I wanted to buy this vehicle and I was prepared to give him an offer. I have to say, Sam made the entire buying experience relatively painless. He was quick, thorough, and completely professional during the sale and answered all my questions regarding the vehicle and financing options. I have to give equal kudos to Hassan, the ... Read More Google - Jun 22, 2026
I had did a Valet service. Everything went good except I was informed at the last minute that no driver is available to drop the vehicle off. I had to leave during work to get the vehicle. If I would had known that I would had did another day or scheduled another time
I love the dealership! Everyone is so helpful and nice especially Larry K. and Kevin in the service department
Pleasant repair experience. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious.
Christine provided excellent service throughout the entire process. She was patient, attentive, and took the time to answer all of my questions without making me feel rushed. Her professionalism, knowledge, and genuine commitment to helping me made the experience smooth and enjoyable. Christine listened carefully to my needs and ensured everything was handled efficiently. I truly appreciated her outstanding customer service and would highly recommend working with her.
My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in finding my key.. The car was half cleaned after the repairs were done then I was given my keys to go get my car out of the lot myself when they use to pull your car around to the front for you…This is not the Infinity dealership that I’m used to. No luxury treatment any longer Very disappointed.. I ... Read More DealerRater - Jun 15, 2026
Detailed explanation of services done and what’s required for the next step
Service was great, but I liked better when Infinity had it’s own place across the street.
I took my QX50 for her first oil change and tire rotation. My service advisor, Ken, advised me that it would take an hour and 10 minutes. He texted me while I was waiting asking if I needed anything. He was spot on with the time which included an exterior wash. I appreciated his professionalism and timeliness. Thank Ken.
I took my QX60 in for a couple of fluid flushes and the new drive thru camera system found some issues and then upon their inspection found transmission issues. Adam gave me all necessary information, looked up my warranty, gave me a price and time estimate, gave me a 2026 Pathfinder as a rental. Adam was great to work with and kept me up updated at each step. Thank you Adam with Infiniti/Nissan service team.
Excellent Customer Service
Next day service is scheduled and service appointments are on time. Excellent communication with service department.
Anwar was great to work with and very professional. He was patient and answered verey question my wife & I asked.
Availability of appointments was excellent. Check-in/check-out was timely and efficient. The staff was pleasant and very professional. Waiting area was comfortable and orderly. Relevant updates were provided, work was completed in a timely manner, and pricing was fair. Overall, the experience was very positive and I'd recommend this business.
Not bad but service reports are false
Great Experience , Kevin my service writer was great! He took my concerns seriously and followed through as quoted! My vehicle rides so much better now! I appreciate the friendliness and attention at this dealership and I’ll definitely continue to take my vehicle here!
I had a long wait time to replace my tire, even though I had an appointment. The agent was apologetic and kind though.
This dealership is clean and spacious for their customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter.
I went into the dealership due to the recall on my infinity….. They were helpful and enlightening on what took place…. I’ll soon be back to trade in my vehicle
The rep was very informational and patient was willing to answer my questions and give future recommendations on service
no good customer service for people spending their hard earned money. Much deception going on
Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available
Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new issue caused by the Infinity mechanic who replaced a timing seal-the timing is off and causing the co rack engine light. Maybe someday you will fix the car correctly and not cause additional repairs. Now, we have to bring the car back once again.
Fast friendly great service. Had a mix up with pricing and it was immediately fixed
5 star rating excellent service!!
There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue.
Nail in tire...fixed it washed my car and I was on way. Thank you for swift and friendly service.
The Team was very friendly and Murad kept me informed about the needed services.
Got in great customer service, and got out!
I thought I got out of in a reasonable time. People were kind. I couldn’t believe how clean my car was. I walked right past it. Thank you guys for the discount
Water Holes Replace
Good service, but could have done better with pricing. Other infinity dealers offered better pricing.
My service representative Mike was amazing with timeliness.
Your staff was very accommodating, the service young lady who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salesperson Chrystal.
Service with a smile Kristine is fabulous She pays attention to detail and your needs
I received excellent customer service in the serviceDepartment! -Thanks Kevin
My car was picked up and dropped off by valet service which made the repair very convenient. I have the extended warranty on the vehicle, so I was not charged.
Excellent customer service provided with thorough information with the vehicle of interest. Courtesy and patience was needed to frequent questions asked and the team was wonderful providing my family and I with all the information needed to make a decision.
Have a 2023 qx80 premium select I have had 3 issues with the vehicle all covered under warranty thank god. Fan clutch, transfer control module, transfer control case, ( some electrical component to that, which fixed the problem, and 3 bad o rings on ac unit. Each time I brought the vehicle in the provided me with a loaner and fixed the car with no problems using the factory warranty. That staff were nice and helpful each time. First time they had the vehicle for 3 weeks the 2nd time about 5 days because it fell over the weekend. Overall would take vehicle back for service. ... Read More Google - May 2, 2026
Mike and the Service team took great care of my INFINITI (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautiful vehicle running like new!
My experience was great the service advisor was very friendly ,thank you!
Great service. My service advisor, Adam was knowledgeable, was prompt & had great service as well.
I called for a last minute appointment and was asked to arrive by 1:30p. Upon arrival my vehicle was immediately collected and I was shown to the waiting area. I waited for about 2 hours, but for a same day walk in appointment, I think it was worth the wait. I had my oil changed and tires rotated and the service department returned my vehicle washed and detailed. I appreciate the prompt service, friendly staff and comfortable waiting area.
Great customer service and very knowledgeable!!!!’
Routine warranty inspection. The car is cool. Service is pretty close to Ideal. No complaints. I'll be back.
Great experience. Good price and nice selection. I would buy from them again.
It's always a pleasure to go there for service. Very hospitable and listens to me. Adam in service is very knowledgeable and personable. Thank you for all you guys do and have to put up with.
My 2025 QX80 was in for routine oil change yesterday. Michael was incredibly courteous and helpful. He pointed out a number of other routine items which were quickly addressed and I left with a clean bill of health. Quick and easy, out by mid morning and on with the rest of my day. Well done!
Great service and very quick too.
Kevin in the service department was awesome!!
Natalia, Cam, Chris who helped us with car tech, and the finance manager were all awesome. The only complaint is possibly our fault. We had high expectations of a luxury vehicle with under 7000 miles on it. Honestly, the vehicle prep was subpar, and felt a bit rushed - wax residue on black exterior mouldings. 3rd row windows dirty, debris under seats. Infotainment system was not set back to factory, so several profiles pop up. Several other phones still kinked to Bluetooth. Prior driver items under visor. Prior driver paperwork in glove box. Gas tank was under 3/4 full. Yes, I would ... Read More DealerRater - Apr 19, 2026
Excellent service
Very friendly and great service
INFINITI of Orland park worked on my g37 and they did a great job on my oil change. Thank You!
Great customer service.
This was my first time at the new dealership in Orland. I love the new space. I was able to work comfortably while waiting on the completion of my oil change. The quote for additional work to be done was rather high, but overall the service was great.,
My salesperson Keith provided excellent service. From my initial phone inquiry, through the final sale, he listened, sent me an appointment to view the vehicle, and helped negotiate the purchase on our behalf. I love my INFINITI!
The oil change went great. 2 1/2 hours was definitely too long to be sitting there.
Team was professional and fair and really took time to assess and give you credibility information.
I dealt with Sam for sales, Moe for ultimate approval and financing, and Shadi for finalization of all documentation. It could not have been a better experience than it was. Sam was generous with time and service, even when I was uncertain as to whether I was even going to buy a new car. Plus, he had extensive knowledge of the entire fleet of cars and of extremely technical mechanical matters of cars, in general. This was impressive and certainly not common. It was due to him that I bought a vehicle when it was highly unlikely at the outset. ... Read More Google - Apr 9, 2026
EXCELLENT SERVICE THOROUGH FRIENDLY CUSTOMER SERVICE
Adam was such a great help with the repair of my vehicle. He was prompt and knowledgeable. I recommend going to this location.
Amazing process. Worked the deal through text, showed up from 2.5 hours away and was treated very well. Def recommend. Sam and his management team was great.
Infinity of Orland is always professional and friendly. The facility was clean and my wait time was reasonable. Although the maintenance is a bit pricey, you get what you pay for and so far, I've received top notch service!
Services were provided as scheduled. Ml
I was disappointed when my service man texted and stated I needed a belt, which I just received within a 5 to 6 weeks prior. I thought when your car is in, a machine would detect critical or ok. My belt was detected critical. I did text him to come out and speak to me, which didn't happen, therefore I went to the front desk and explained the above. I was not charged, but I was lead to think maybe I didn't receive a new belt during my earlier visit. What I needed was brake fluid and brakes to be ... Read More Google - Apr 7, 2026
INFINITI of Orland Park is one of the best dealerships. Greeted with courtesy and professionalism.