Customer Testimonials
Im satisfied with the service and accomodation. I drive my car very smoothly now after they fixed it.
I went for a recall on my 2022 QX80. This was my first visit at this location. My original dealership closed, about a block away. The check-in process was smooth. I was told the recall was only a sticker for my inner door panel. The tech recommended a complimentary multi-point inspection when I told him I heard a squeak in my brakes, on a vehicle with approximately 35,000 miles...ridiculous. Not their fault. They recommended a brake job in the rear and power steering fluid. With the discounts and whatever else, the cost was slightly under $1,000. They informed me of the cost ... Read More Google - Aug 15, 2026
It took a minute for someone to come out but once Michael did it was smooth sailing from there
I call several times trying to get updates on my vehicle, to no avail No one never got in touch with me until I drove up to the dealership to get an update
Loved the service
Great Great Great customer service Honest and transparent solutions Exceptional assistance INFINITI of orland Is number 1
Ken thank you I truly appreciate your help today. Arranging the ride to meet my client really saved the day!
Professional service
I had an awesome experience @ Zeigler INFINITI of Orland today. My sales person, Alyssa, contacted me a few days ago and after our conversations and texts, I decided that I wanted to try to buy from them.. I did the application online and she assured me the in store would be quick because I am so impatient 🤷🏽♀️.
OMG. I came in to see Alyssa today, I was literally done with paperwork in 6 minutes…
Luke in finance was just as awesome, another 6 minutes.
To top it off, they are truly meant to work with people.. It shows.
This was the best ... Read More Google - Jul 25, 2026
Great service
I was able to make an appointment for the very next morning. The Service department was quick to diagnose my cars issue as well as perform a check for additional problems. I received both an email and call about my car. It was ready for pick up by noon. Quick and efficient.
Thank you so much for the service
Great place and very nice people in the service department. I will be coming back to service my Infinity here.
They promptly came and picked up my SUV, texted me frequent updates and costs, no hidden fees, very cordial, work was done fast and my INFINITI drives like the day I bought in 2022. Even though there’s a dealer only 8 minutes from me, Orland Park just simply beats them all in quality service.
Oil change and inspection went well !
Friendly,Professional approach to new customers.Very satisfied with the service they provide and offer.
This was my first time at this location. I was very impressed. The service folks were great!
Made appointment in advance for a smell inside car. They said it was probably air filter that needed changed. Appointment was at 9 am and was finished changing air filter at 12. Hard sell to be in there for 3 hours and still have to pay for the change. The staff is very friendly and the facility is comfortable and nice but would definitely be more mindful of booking customers for services that are low hanging fruit and can’t get them out in timely manner.
I had a great experience at INFINITI! Anwar was friendly, knowledgeable, and made the whole process easy and stress-free. He was never pushy and genuinely cared about helping me find the right car. I highly recommend asking for Anwar if you’re looking for a great car-buying experience!
It was a pleasure dealing with Natalia in purchasing my new car. They have streamlined the business of buying a car so well that 80% of the transaction was done and complete via online. Sales manager Hassan was very personable as was Chris who paired my iPhone to my entertainment system and basically showed me more of the many new features that the QX 65 had over my previous QX 55.
Great Service!!
I was extremely excited because I never knew about the pick up and drop off service. The gentleman who arrived got there on time. Not a minute late. He took my car with personal care like it was his car. Then he drove away with care. I have never been treated with that much pride. I was really impressed. Then he brought my car back to me, shined to a brilliant shine. Gleaming like new money. It was simply beautiful. I have NEVER, EVER been treated with such respect and feeling like my car and me really mattered. God bless ... Read More Google - Jul 10, 2026
Service was great !!!
It was as good as it gets with good hospitality across the board
Other than the greasy hand prints everywhere the service was good
Service representative Mike was outstanding. I was able to come earlier than my scheduled appointment. He explained what services the car needed priority attention along with explanations. Customer service always outstanding.
Very good and fast service.
I was unable to view the video because I was informed that there were technical problems with the video system. As a result, I cannot say whether the inspections were completed. The employee who checked me in was very pleasant, friendly, and welcoming. However, the employee who processed my payment was not as courteous. She simply stated the amount due, took my card, returned it, and did not say "thank you." Her interaction felt cold and lacked good customer service.
Friendly and concern about what happened to my car. I live in Merrillville In and I make the long drive to Orland Park just for great customer service. Mr. Tony was really nice and helpful.
Our service adviser Alex did a spectacular job. Great customer service!
Mike got me in got started, did my inspection let me know what I needed to take care of, I was in and out in a few hours
Murad was great. My service didn’t take long at all. It was actually done within an hour. The only thing I was not happy with was the fact that my vehicle was not washed after I was told it had been cleaned.
Although the outcome wasn't what I wanted it to be in regards to getting my car serviced under warranty, Murad was professional throughout the whole process and tried more than once to get the the service approved under warranty. The waiting area is nice and chilly in the hot summer days and coffee is available at the self serve area.
They were friendly, quick, and professional!
Service Advisor was great!!! The new location is a major step down in ambiance etc., feels like your at a Nissan dealership and NOT AN INFINITI dealership, which greatly takes away from the INFINITI ownership experience! I won’t be going back.
Mark & the guys in service are the best! No fuss, clear expectations and knowledgeable. I stopped going to INFINITI in Orland. I will definitely be back. Thanks guys!
Adam was great. He kept me informed about my car. He explained everything that was going to happen.
Speedy, excellent service. The staff were very friendly and accommodating. Thank you guises for your service!!!
Got an oil change yesterday and according to my receipt they did a 21 point inspection. I honestly think they are not doing them thoroughly. I checked my tire pressures and they are all different. I don’t know what’s going on but it seams people are not taking their jobs seriously. I’ve included a picture.
I hate buying cars, as dealing with car salesmen is usually an unpleasant experience. However in this case I was pleasantly surprised, Sam my car salesman had the car I wanted to test drive ready for me. After my test drive, I knew I wanted to buy this vehicle and I was prepared to give him an offer. I have to say, Sam made the entire buying experience relatively painless. He was quick, thorough, and completely professional during the sale and answered all my questions regarding the vehicle and financing options. I have to give equal kudos to Hassan, the ... Read More Google - Jun 22, 2026
I had did a Valet service. Everything went good except I was informed at the last minute that no driver is available to drop the vehicle off. I had to leave during work to get the vehicle. If I would had known that I would had did another day or scheduled another time
I love the dealership! Everyone is so helpful and nice especially Larry K. and Kevin in the service department
Pleasant repair experience. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious.
Christine provided excellent service throughout the entire process. She was patient, attentive, and took the time to answer all of my questions without making me feel rushed. Her professionalism, knowledge, and genuine commitment to helping me made the experience smooth and enjoyable. Christine listened carefully to my needs and ensured everything was handled efficiently. I truly appreciated her outstanding customer service and would highly recommend working with her.
My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in finding my key.. The car was half cleaned after the repairs were done then I was given my keys to go get my car out of the lot myself when they use to pull your car around to the front for you…This is not the Infinity dealership that I’m used to. No luxury treatment any longer Very disappointed.. I ... Read More DealerRater - Jun 15, 2026
Detailed explanation of services done and what’s required for the next step
Service was great, but I liked better when Infinity had it’s own place across the street.
I took my QX50 for her first oil change and tire rotation. My service advisor, Ken, advised me that it would take an hour and 10 minutes. He texted me while I was waiting asking if I needed anything. He was spot on with the time which included an exterior wash. I appreciated his professionalism and timeliness. Thank Ken.
I took my QX60 in for a couple of fluid flushes and the new drive thru camera system found some issues and then upon their inspection found transmission issues. Adam gave me all necessary information, looked up my warranty, gave me a price and time estimate, gave me a 2026 Pathfinder as a rental. Adam was great to work with and kept me up updated at each step. Thank you Adam with Infiniti/Nissan service team.
Excellent Customer Service
Next day service is scheduled and service appointments are on time. Excellent communication with service department.
Anwar was great to work with and very professional. He was patient and answered verey question my wife & I asked.
Availability of appointments was excellent. Check-in/check-out was timely and efficient. The staff was pleasant and very professional. Waiting area was comfortable and orderly. Relevant updates were provided, work was completed in a timely manner, and pricing was fair. Overall, the experience was very positive and I'd recommend this business.
Not bad but service reports are false
Great Experience , Kevin my service writer was great! He took my concerns seriously and followed through as quoted! My vehicle rides so much better now! I appreciate the friendliness and attention at this dealership and I’ll definitely continue to take my vehicle here! Kevin is AWESOME!!! He takes pride in making his customers happy with there repairs and customer service!! Kevin went above and beyond to make sure that l was satisfied when the dealership that l purchased my vehicle from told me that they didn’t see an issue and after Kevin’s inspection he sprang into action!! ... Read More Google - May 23, 2026
. like the attention the agent, Christine gave to me.
This dealership is clean and spacious for their customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter.
I went into the dealership due to the recall on my infinity….. They were helpful and enlightening on what took place…. I’ll soon be back to trade in my vehicle
The rep was very informational and patient was willing to answer my questions and give future recommendations on service
no good customer service for people spending their hard earned money. Much deception going on
Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available
Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new issue caused by the Infinity mechanic who replaced a timing seal-the timing is off and causing the co rack engine light. Maybe someday you will fix the car correctly and not cause additional repairs. Now, we have to bring the car back once again.
Fast friendly great service. Had a mix up with pricing and it was immediately fixed
5 star rating excellent service!!
There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue.
Nail in tire...fixed it washed my car and I was on way. Thank you for swift and friendly service.
The Team was very friendly and Murad kept me informed about the needed services.
Got in great customer service, and got out!
I thought I got out of in a reasonable time. People were kind. I couldn’t believe how clean my car was. I walked right past it. Thank you guys for the discount
Water Holes Replace
Good service, but could have done better with pricing. Other infinity dealers offered better pricing.
My service representative Mike was amazing with timeliness.
Your staff was very accommodating, the service young lady who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salesperson Chrystal.