Customer Testimonials
Great service and excellent work. Very happy with the turn around I’ve seen with this dealership. If you are looking for a new infinity or Nissan this is your place. They also have many used cars that they will certainly keep running for you.
Took way too long. Was there for 3 hours for a oil change and tire rotation
Excellent
I had a great experience at INFINITI of Orland Park, Illinois! I recently had all four tires replaced on our QX80, a wheel alignment completed, and the recommended maintenance performed, including an oil change and engine air filter replacement.
The entire experience was excellent from start to finish. Murad was very helpful, professional, and courteous. His communication was outstanding, and he kept me informed throughout the entire process. I appreciate his attention to detail and willingness to make sure everything went smoothly.
The service team did a fantastic job, and my vehicle is running great. I left feeling confident that ... Read More Google - Nov 9, 2026
Excellent customer service. Exceptional wait time for service.
I went in with two issues regarding my vehicle. First, the initial part was defective and put additional week of them holding my car. I stayed diligent on asking for a loaner as they kept my car for two weeks; no loaner was given as I was told for a week that I was on “the list”. The second issue was not resolved. I stated the car was having issues starting when I dropped off for the initial issue. Once I picked up my car from the dealer, I immediately drove to the gas station just for the car to ... Read More Google - Oct 31, 2026
My service was great did what was asked and told me what was needed of my vehicle A+ service
Service was great and came on under the quoted price. The only negative thing when paying the will only let you use a charge card up to $2,500.00. Our bill was $2,900.00 and they asked if we could pay the balance in cash. We said no then they had to get approval for charging the whole amount. After a few minutes it was approved by a manager
Work performed as scheduled. Staff was accommodating, efficient and courteous.
Thank you service department. In and out in less than an hour for an oil change.
Nice visit at the service department. Adam and Murad took great care of me. Thank you Gentlemen.
1st time at this ñocation. I was treated like family. The service was fast and on time. Recommend co.ing here for your car service.
Great service, and got the job done.
My service experience was quite pleasant. The service check caught and repaired a problem that could have turned into something major. My service guy Adam is the absolute best.
I have been with Mike and INFINITI for 21 years and has always gotten good service and Mike has been outstanding.
Christine service advisor is phenomenal, I love how she goes above and beyond for me , she makes me not want to ever switch from a INFINITI , I wish every dealer honestly had a Christine
Service was fine but time it took from mechanic being done and paying takes to long for paperwork. It took longer waiting for paper work than it did for service
They always master caring for my issues of visiting their maintenance department. The people listen to you to get a clear understanding. They also Wash my car after every visit.
Always receive great service and support at Ziegler Nissan/ INFINITI.
My experience with INFINITI of Orland Park was great. I am very happy I chose this wonderful place.
Very helpful , always good with advaize ! Frendly for 15 years this is my 4 INFINITI!!!
High prices.long waits.
These guys are great!
One of thebest dealership the members keeps me updated on everything they were doing and recommend what needs to be fixed.
Murad was great to work with and delivered my car back in better shape than i left it. Will definitely be working with him always
Courteous and efficient. Very pleased with the service!
I had a really positive experience at INFINITI of Orland Park on Friday. Murad, my service advisor, was incredibly personable, friendly, and professional. Although my service took a little longer than expected, I truly appreciated the way he handled everything and made sure I was taken care of. It’s always nice to receive excellent customer service, and Murad definitely delivered. Thank you for making the experience a positive one!
Murad was extremely prompt and professional. Service overall was a good experience
Mark is the best service advisor 12 out of 10!
Maraud was very polite and tended to all my concerns. Truly appreciated his assistance. Definitely will ask for him when I return.
My experience was great, very patient positive and professional. Djamal the sale rep was great and full of information about the car. Thanks again Djamal and hopefully you will still there when I buy my next infinity.
I experienced racism there. I arrived there and was waiting in my vehicle in line.I had been sitting there for about 7 minutes when another vehicle pulled in behind me.A Hispanic service worker came out and went to the vehicle behind me (they were Hispanic also)I step out of my vehicle and said I was next in line , he says but he came in I said that means nothing,you are supposed to take the next vehicle in line.He thought it was funny so I reported it to his manager.
The district manager was there listening and ... Read More Google - Oct 7, 2026
Ken was able to have my car serviced in record time. Service department was professional and courteous.
I had to wait 2 1/2 hours for an oil change. I never waited that long at the Infinity dealership. I was told the appointment was open so I thought it would take no longer than an hour. Very disappointing.
The staff is always friendly and professional.
I’ve been having my vehicle serviced here since purchasing it new in 2022. While the dealership was Ziegler INFINITI at the time, unfortunately, my experience with the service department has remained largely the same.
I understand that servicing a vehicle at a dealership comes at a premium, and I’ve never had an issue paying dealer prices for routine maintenance such as oil changes and tire rotations. What I do have an issue with is consistently waiting close to two hours for these basic services, even when I have a scheduled appointment.
This has not been an isolated incident. I ... Read More Google - Oct 5, 2026
My experience with the service department was very pleasant and the wait wasn't long. On the other hand little children were running, eating, and standing on furniture. Staff members saw them but no one addressed it.
Fast warranty service, comfortable waiting room. Mike was great service provider.
No matter where you go with Zeigler everybody has excellent customer service I recommend for anybody that's buying a vehicle to go to Zeigler car dealership
They did my repairs and gave me a loaner car till the job was finished ✅️
Excellent customer service!
Great vibe good customer service great people to work with and definitely will get the job done even though sometimes it could be a little pricey, but it is what it is
I have had this Dealership for nearly 15-years for along as I still possess My 2007 INFINITI QX56 since March 2011 even purchasing numerous INFINITI auto parts and having a Re-Built Engine installed into my 2007 INFINITI QX56. Therefore, basically, I have dealt with this Dealership for years and the staff including the Non-Support staff have all been excellent and helpful to me every time I come into the Dealership for my vehicle requests.
Michael answered all my questions and is always so friendly when I visit Always do a great job
Great care Great care and professional team Always do there best to accommodate my needs
Courteous, helpful and professional. I came in with a unique problem that was created elsewhere and required service manager intervention. He was exceptionally attentive, patient and professional. I was also impressed with the respectful manner in which he spoke to his technician as he asked for his assistance in looking at my situation. I couldn’t have asked for a better outcome. When my car was ready, he thoroughly explained what work was completed. I was also sent home with a video of the technician’s review of my vehicle’s assessment which he reviewed with me. And Yes! A ... Read More DealerRater - Sep 10, 2026
Excellent. I have dealt with Micheal for servicing on a couple occasions. He is always very professional
Panoramic window pricing
The salesperson Alyssa rushed to another appointment, and didn’t show me how to use any of the vehicle features. She was also rude to my lender at Credit Union 1, once I decided to opt-out of the warranty. Another salesman Keith saw my frustration when trying to figure out the vehicle without a manual. He told me the manual was in the trunk once, and helped me as much as he could. I wish Keith received the sale. This was not a good experience. I would never recommend, and I know a ton of people searching for luxury vehicles in ... Read More Google - Sep 2, 2026
I want to take the time out to sincerely thank Djamal Oucif, for going above & beyond throughout my car buying experience. From the very beginning he was extremely professional, honest, patient, and genuinely committed to making sure i was taken care of He didn't just do his job he went above & beyond. He took the time to answer every question, and concern. He kept me informed, and made what could've been a stressful experience feel so easy & comfortable. Its extremely rare to find someone who actually cares about their customers and not just looking to ... Read More DealerRater - Aug 31, 2026
They always treat me with respect, I love Infinity of orland park great dealership. Very nice dealership
Great service all around. Courteous and professional staff. Mike kept me updated throughout the wait and got me out in time to make it to my next appointment. Thank you for making a stressful morning hassle-free.
If I could give a Zero Star I would. This place is ridiculous. 1st off I had my INFINITI JX35 bought in for a Transmission Reprogram because I recently had it replaced @ a private shop that didn't have the software to Reprogram my vehicle. My vehicle sat up @ the dealership for a whole week and they proceeded to to tell me that my vehicle does not need to be Reprogramed. I told them that I had the same vehicle reprogrammed a year ago after replacing my Transmission before and they told me it couldn't be programmed but when ... Read More Google - Aug 27, 2026
Price of vehicle was way to much Ike vehicle but because I didn’t pay attention i payed to much
The after waiting 2hrs for an oil change 8/18/2026. I drove home that evening about 20-30 minutes of driving the red oil filter light came on .
My experience with the dealership was very positive. Ken was friendly, professional, and helpful throughout the process, and made sure my questions and concerns were addressed. Overall, I felt valued as a customer and was satisfied with the service I received.
I arrived at 10:30 am for a battery check with corroded post, I was told it was the post that needed to be changed because battery tested good, I was charged $129.00 for connectors that only cost $18.99 on Amozon. Only to be told car still wouldn't start and now we made a mistake because now the battery is test faulty and I needed a new battery total ending up being $447.94. If it was the battery we could have just cleaned the connector but because of the order in which I was given the problem, I feel like you did that order ... Read More DealerRater - Aug 18, 2026
It took a minute for someone to come out but once Michael did it was smooth sailing from there
I call several times trying to get updates on my vehicle, to no avail No one never got in touch with me until I drove up to the dealership to get an update
I wasn’t pleased with the service I received at all. I understand that businesses exist to make money, however, getting over on customers is a poor business model. It was recommend that I perform a service that isn’t required until 105k miles of which my current mileage is only 102k miles. Why? It was also recommend that I replace the belt because it was “cracking.” When I spoke to the technician I was told the belt was “stretching.” Cracking and Stretching are two different things. Why lie? Furthermore, I recently changed the belt. I also know that if ... Read More Google - Aug 5, 2026
This was by far the worst. First off I had a fifty dollar off oil change coupon and also a veteran. As long as I had my Qx80 I’ve been bringing it here they’ve always asked do I have a coupon not sure n this day I was told I got a twenty dollar discount for being the last customer not acceptable the cashier tried calling the service department but no one answered so I don’t think I’ll be going back to this dealership .
Service Advisor was great!!! The new location is a major step down in ambiance etc., feels like your at a Nissan dealership and NOT AN INFINITI dealership, which greatly takes away from the INFINITI ownership experience! I won’t be going back.
Adam was great. He kept me informed about my car. He explained everything that was going to happen.
Pleasant repair experience. Service advisor was patient and knowledgeable. Dealership was very comfortable , pleasant and spacious.
My qx50 was serviced here and the waiting room was extremely crowded. I never received any updates on the vehicle I had to call to find out what the status was the next day. There was a hiccup in finding my key.. The car was half cleaned after the repairs were done then I was given my keys to go get my car out of the lot myself when they use to pull your car around to the front for you…This is not the Infinity dealership that I’m used to. No luxury treatment any longer Very disappointed.. I ... Read More DealerRater - Jun 15, 2026
My plate was put on crooked & very tacky looking.
Next day service is scheduled and service appointments are on time. Excellent communication with service department.
I have been an INFINITI customer since 2012 and have consistently serviced my vehicles at Orland Park INFINITI. Over the years, I have both purchased and leased multiple vehicles from this location.
This recent visit to the new location, however, will be my last. The level of customer service I received yesterday was far below what I have come to expect from Orland Park INFINITI. From start to finish, the experience was disappointing—particularly the interaction with the receptionist when calling in.
It was apparent that there was little regard for providing a quality customer experience.
The overall impression given was ... Read More Google - May 22, 2026
This dealership is clean and spacious for their customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter.
The rep was very informational and patient was willing to answer my questions and give future recommendations on service
no good customer service for people spending their hard earned money. Much deception going on
Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available
I have been coming here for a while. Bought my vehicle here! I had no idea they were this horrible! No wonder they merged with Nissan. You all need professional help..and money apparently! After 4 years, Its still hours for an oil change, the staff acts professional like they wanna help. I told the tec my brakes were going to the floor. He gave me the car and didn't even check them. I had to come back up there. I even sent a text while he had it in the shop. They don't honor those cameras taking photos ... Read More Google - May 16, 2026
Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new issue caused by the Infinity mechanic who replaced a timing seal-the timing is off and causing the co rack engine light. Maybe someday you will fix the car correctly and not cause additional repairs. Now, we have to bring the car back once again.
There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue.
Your staff was very accommodating, the service young lady who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salesperson Chrystal.
Excellent customer service provided with thorough information with the vehicle of interest. Courtesy and patience was needed to frequent questions asked and the team was wonderful providing my family and I with all the information needed to make a decision.
Mike and the Service team took great care of my INFINITI (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautiful vehicle running like new!
They were supposed to rotate my tires and I looked at receipt when home and they did not do it. Not too happy. Also my son took care of in fir 10:15 appointment and it took until 11:40.
**UPDATE – September 4, 2026**
My second visit to INFINITI of Orland was very different from my first experience. The service department was extremely crowded, and despite having an appointment, my vehicle was kept much longer than the original time I was quoted.
When I left the dealership, I did not immediately realize that my air conditioning was no longer working. About a day or so later, when the temperatures reached the high 80s, I pre-started my vehicle through the INFINITI app and set the climate control to 61 degrees. The air never became cool. That is when I realized there was clearly an ... Read More Google - Apr 26, 2026